So I have had a little experience working in the hospitality industry while going to college . . first as a waitress (oh loved that time . . .) and currently in the hotel industry and I have a few little hints for you . . . so family and friends as you start planning vacations and looking for deals on travel and hotel rooms here are a few helpers and things to be aware of . . .
- Be aware of "discount" internet sites! I can't tell you how many times people have come in thinking that their room was already paid for and low and behold the site that they made reservations on (while popular and advertised by actors and actresses or little figurines) does not have an account with our facility even though they sold guests a room!
- Discount internet sites often times have "hidden" or additional charges for making reservations. A gentleman called me the other day to check to see if his reservation had been canceled as he requested to the site that he made the reservation with. Not only had they failed to cancel the reservation (ie he would have been charged for failing to cancel it within the required time period) they had charged him a $28.00 booking fee for making the reservation that he had failed to notice in the fine print and it was not reimbursed to him even when he canceled!
- It takes a lot of time and money to keep hotels up . . . so most times you get what you pay for! Their usually is a BIG difference between a room advertised for $32.00 and $79.00!
- Now is a good time to book rooms because of the economy! You will most likely be able to call the hotel and get a good deal. Most are fairly open to a little negotiating right now.
- Join hotel clubs! You can get discounts, points, free stays, upgrades etc. It is painless and easy! Most people prefer staying with certain hotel chains because of the benefits offered by clubs!
- If you have AAA or are a member of AARP or work for the Government check for discounts! (Hint hint, police officers, etc.) You will need a valid and ID and proof of membership!
- Breakfast . . . this is a kicker for hotels right now especially . . . most hotels are trying to win guests with breakfast. Call or check online to see what is offered and consider this while accounting the cost of the room. You need breakfast so rather than paying more by eating out . . . eat at the hotel offered breakfast and save $$.
- Check reservations! Don't just check online! Call the hotel and make sure that they received your reservation. Just because you received an e-mail and confirmation number does not mean that it really went through! This happens ALOT! Some sites are scammers, no matter how popular they are or fail to cancel reservations. Call and make sure your reservation is correct too!
- Walk-ins. It is always best to have a reservation ensuring that you have a room, but walking in can sometimes save you big time . . . depending on how busy the hotel is and the season. You would be amazed how open to negotiation some hotels can be over price or on upgrades.
- For a happy staff/stay . . . if you have any problems let the staff know immediately and don't be afraid to ask to switch rooms if anything is wrong! But remain calm and polite! Most hotels do all that they can to make a guests stay as comfortable as possible and have toiletries ie razors, shampoo, toothbrushes etc for guests if you forget anything.
- Report pets! If you have a pet let the staff know! Don't sneak one in or assume that they accept pets! Check ahead of time WITH THE STAFF! Some sites may advertise hotels as being pet friendly that no longer are! You can and will be charged if you fail to notify the staff that you have a pet (of any kind). Plus they ALWAYS find out (!!!) from other guests, other staff members, the room condition etc. Be respectful and honest.
-Cancellation. Find out the cancellation policy! If you are held up by emergencies or weather most hotels are fairly understanding and won't charge you! Some policies state that the room must be sold to another guest before cancellations will be enforced.
-Staff. Last but NOT least . . . be nice to the hotel staff! If they are being horrible that is one thing but remember that it is not their fault that they don't know your favorite cereal and don't serve it at breakfast or that you clogged your toilet at 2am. They honestly want to make you happy (otherwards they get their heads eaten off and get to deal with oh so happy you!).
Overall just inform yourself and never be afraid to call the hotel and check on anything and everything!!! (I should write a book . . . it would be shocking the stories that I have heard and could tell!)